A popular service offering from MSPs today is the virtual Chief Information Officer, the chief driver of all IT direction and initiatives. Many MSPs are jumping into the role without investing much time on strategy, leading them to make mistakes. Before exploring the biggest vCIO mistake that MSPs face, let’s understand the nature of the role. Your MSP provides the CIO services, without your clients having to invest a monthly c-suite level salary into the position. With your vCIO service offering, you have an opportunity to build a long-term relationship with your clients, which is critical to bolstering your monthly recurring revenue stream. As technology evolves and all MSPs have access to the same tools, the relationships you build with your clients give you a leg up on your competition. Now that you understand the benefits of vCIO services for both you and your clients, explore the biggest mistake that MSPs face when developing the best service offering. The biggest mistake you could make when offering vCIO services is not gathering the detailed technology alignment information needed to make strong recommendations. Employing a dedicated network administrator with access to each client’s IT information gives your MSP hands-on control of the client’s system alignments. This process is performed on a regular basis, and the alignment results are given to the vCIO as the basis for building an IT roadmap for the client. With the help of a network administrator, your vCIO services increase in value and effectiveness. Learn more about providing effective vCIO services in a free webinar.
The biggest vCIO mistake MSPs are making